Credit Card Insurance Offer and Benefits

Claiming Process

For loss of wallet or handbag stolen:

You need to report the incident to the police immediately in case of the wallet and/or the handbag being stolen
You must call +9714 270 7805
Provide original receipts, vouchers or other suitable evidence of purchase / ownership / value for loss OR stolen personal possessions
Provide police report
Provide Content proof of ownership

For Robbery committed using Violence and/or Assault at the ATM:

You need to report to the local Police authorities immediately
Provide incident report that indicates the covered time frame for which the Assault occurred, unless you are legally incapable of doing so
Provide your bank statement confirming the time of the withdrawal

For Medical Second Opinion:

Medical Second Opinions (MSO) focus on critical and life threatening illnesses to help the members access complete and reliable information empowering them to make optimal healthcare decisions with confidence
MSO helps to eliminate misdiagnoses and unnecessary surgical procedures or “trial & error” treatments often associated with high costs and patient morbidity
No travel or additional doctor visits needed. 100% virtual and HIPAA compliant

Backup your valuables with our Credit Cards Wallet Insurance

Back up your valuables with our Wallet Insurance Package, available for all our Credit Card holders

Enjoy all your Credit Card benefits in addition to the following coverage with our Wallet Insurance Package:

Get your stolen or lost wallet or bag replaced with up to EGP 1,000
If your card was subject to fraudulent use, you will be reimbursed with up to EGP 5,000
If your wallet was stolen, including your ID, Passport, or other legal papers, you will be paid up to EGP 1,000
If your mobile, laptop or tablet was stolen you will get a reimbursement of up to EGP 6,000
If you lose your Emirates NBD Cards, you will get up to EGP 1,000
If you get robbed at an ATM, you’ll be reimbursed with the equivalent of $100
In case, God forbid, you lose your life due to an ATM robbery, your beneficiaries will get a reimbursement equivalent to $1000.

Credit Card Road Side Assistance Package

You’re never alone on the road with our Credit Cards

Our Credit Card holders are entitled to benefit from the Road Side Assistance Package and the Wallet Insurance. The Road Assistance Package is designed to help you through the following situations:

Always contact our 24-hour emergency RSA contact number 02-33011420
Provide your full name and National ID
Provide car model, chassis number or car number

*Standard Credit Card benefits apply

For more information on the Credit Card, please click the following link:

Credit Card

Medical Second Opinion process

When the customer receives a critical diagnosis, they should contact Allianz to reach WorldCare to request MSO
The local Medical Director confirms the eligibility and gathers medical records and submits to WorldCare Medical Hub
WorldCare Medical Hub triages case to appropriate Hospital/multi-disciplinary team within the WorldCare Consortium
Specialist Radiologist/Pathologist and subspecialist/specialist clinicians review the case and provide comprehensive MSO reports
Review MSO and seek additional input from a second institutional team if needed
Provides WorldCare MSO Report to the customer and their designated doctor
Reviews the report in details with the customer
Receives MSO Report and ask follow-up questions of WorldCare consulting team within 30 days of report receipt

Claiming Process

For loss of wallet or handbag stolen:

You need to report the incident to the police immediately in case of the wallet and/or the handbag being stolen
You must call +9714 270 7805
Provide original receipts, vouchers or other suitable evidence of purchase / ownership / value for loss OR stolen personal possessions
Provide police report
Provide Content proof of ownership

For Robbery committed using Violence and/or Assault at the ATM:

You need to report to the local Police authorities immediately
Provide incident report that indicates the covered time frame for which the Assault occurred, unless you are legally incapable of doing so
Provide your bank statement confirming the time of the withdrawal

For Medical Second Opinion:

Medical Second Opinions (MSO) focus on critical and life threatening illnesses to help the members access complete and reliable information empowering them to make optimal healthcare decisions with confidence
MSO helps to eliminate misdiagnoses and unnecessary surgical procedures or “trial & error” treatments often associated with high costs and patient morbidity
No travel or additional doctor visits needed. 100% virtual and HIPAA compliant

Backup your valuables with our Credit Cards Wallet Insurance

Back up your valuables with our Wallet Insurance Package, available for all our Credit Card holders

Enjoy all your Credit Card benefits in addition to the following coverage with our Wallet Insurance Package:

Get your stolen or lost wallet or bag replaced with up to EGP 1,000
If your card was subject to fraudulent use, you will be reimbursed with up to EGP 5,000
If your wallet was stolen, including your ID, Passport, or other legal papers, you will be paid up to EGP 1,000
If your mobile, laptop or tablet was stolen you will get a reimbursement of up to EGP 6,000
If you lose your Emirates NBD Cards, you will get up to EGP 1,000
If you get robbed at an ATM, you’ll be reimbursed with the equivalent of $100
In case, God forbid, you lose your life due to an ATM robbery, your beneficiaries will get a reimbursement equivalent to $1000.

Credit Card Road Side Assistance Package

You’re never alone on the road with our Credit Cards

Our Credit Card holders are entitled to benefit from the Road Side Assistance Package and the Wallet Insurance. The Road Assistance Package is designed to help you through the following situations:

Always contact our 24-hour emergency RSA contact number 02-33011420
Provide your full name and National ID
Provide car model, chassis number or car number

*Standard Credit Card benefits apply

For more information on the Credit Card, please click the following link:

Credit Card

Medical Second Opinion process

When the customer receives a critical diagnosis, they should contact Allianz to reach WorldCare to request MSO
The local Medical Director confirms the eligibility and gathers medical records and submits to WorldCare Medical Hub
WorldCare Medical Hub triages case to appropriate Hospital/multi-disciplinary team within the WorldCare Consortium
Specialist Radiologist/Pathologist and subspecialist/specialist clinicians review the case and provide comprehensive MSO reports
Review MSO and seek additional input from a second institutional team if needed
Provides WorldCare MSO Report to the customer and their designated doctor
Reviews the report in details with the customer
Receives MSO Report and ask follow-up questions of WorldCare consulting team within 30 days of report receipt

Egypt NBD Credit Cards Insurance Bundles, a card for your protection

For loss of wallet or handbag stolen:

For Robbery committed using Violence and/or Assault at the ATM:

For Medical Second Opinion:

For loss of wallet or handbag stolen:

For Robbery committed using Violence and/or Assault at the ATM:

For Medical Second Opinion:

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