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Take control of all your banking needs

We’re transforming banking as you know it with businessONLINE by Emirates NBD. businessONLINE is a new, comprehensive digital global cash management ecosystem that gives you the control you need across all your financial relationships, accounts, and activities - all on one user-friendly platform.
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The smart way to bank

Work smart with businessONLINE and streamline how you manage your company’s finances.

Detailed account and statement reporting

Detailed account & statement reporting

Comprehensive payments and collections suite

Comprehensive payments and collections suite

Completely redesigned administration

Completely re-designed administration with wizard-based navigation, quick onboarding, and detailed user profiling

Onthego mobile banking that is accessible across digital platforms

On-the-go mobile banking that is accessible across digital platforms

Onboarding

Capable of simplifying any task

businessONLINE has been designed to accelerate and simplify the onboarding of new corporate clients with a number of task-based capabilities.

Increasing efficiency

By simplifying the documentation process, we’re reducing the use of paper in favor of digital copies – increasing the overall efficiency of the system and reducing manual errors.

A virtual bank branch

Add secondary users from the comfort of your office or home by initiating the process at the click of a button.

Better control and oversight

Our online PDF form comes with easy navigation and clear user groups. Administrative users can use it to place specific requests such as entitlement and maintenance.

Administration and entitlements

Because you're entitled to convenience.

businessONLINE provides highly intuitive navigation aimed at simplifying user entitlements that traditionally get complex when setting up various users. It places no restriction on the number of admins, eliminating the need to maintain multiple account IDs to work with different transactions.

Greater productivity

Greater productivity

It provides assistance through pre-defined user groups and pre-defined templates for products and services.

More

More flexibility, More power

The platform holds multiple admins with interchangeable roles, allowing continuous access without the need to sign in with a new ID every time.

A financial powerhouse at your fingertips.

businessONLINE provides single access to all your banking accounts along with external account reporting

Real-time information

Have access to real-time aggregated cash positions across the bank and entities. Plus, get updates on your account status as well as account balances.

Real time information

Higher customisation

Download customised reports for reconciliation, planning, or forecasting online. Account statements can be downloaded in any format including MT940, CSV, PDF and Excel in a given date range along with the bank logo, allowing you to choose the format that best suits your requirements.
Higher customisation

Time-saving features

Download multi-account statements in a single click or update your trade license through the portal, reducing the time needed in doing these physically at bank branches or downloading multiple statements.

Time saving features

Remote services

Effortlessly provide instructions to the bank from the comfort of your office premise to manage task-based requests. Monitor requests online and enjoy faster turnaround time, complete transaction visibility, and reporting capabilities through two methods:

  • Online Drop Box – Upload signed instructions or forms for the bank to process
  • Online Form* - Enter the details online for transactions already initiated from businessONLINE.
*applicable for online TT amendment, TT Recall, Token Request
Remote services

Payment suite that matches your needs

Our payment services let you conveniently check the status of all your payments and transactions on a single screen. The platform supports multiple payment modes including sindle and bulk payments. Plus, the system allows the processing of all utility payments online.

1

Salary payments

Upload payment instructions for employees, wherever they are.

2

Domestic and foreign currency transfers

Make the most of our competitive rates with quick and convenient international or domestic money transfers at any time.

4

Utility payment

Make payments towards utilities such as communication, electricity, and water bills online through businessONLINE.

5

International payments

Send payments in a wide range of currencies to your beneficiaries all over the world at competitive exchange rates.

6

Multi-currency capabilities

Pay a beneficiary in the currency of your choice by specifying the payment currency in their account, allowing for cross currency payments.

7

One-click quick pay

Refer to a dropdown of your last 10 payments and quickly initiate payments for the same beneficiary while avoiding the hassle of going through the entire process again.

FAQs

businessONLINE is Emirates NBD Bank's powerful user-friendly online banking service that helps Corporate & Institutional Banking and Business Banking clients to execute complex banking transactions from their desktop. This platform offers for additional features to cater to your business needs.

Key facilities:

  • Single window view of all Emirates NBD Bank accounts, mapped to a single User ID. This includes Payments, Account Services, loans, deposits and linked accounts.
  • Customizable Dashboard with enriched information reporting and self-service MIS reports.
  • Own Account Transfer and Third Party Transfer etc.
  • Bulk payments, Utility Bill payments.
  • Rests for Deposit opening.
  • Cheque Book Requests.

Key Benefits:

  • Real-time access to all your account information.
  • Customisation and Security - You can pre-set the information access, multi-level approval process and transaction authority for various employees, for complete security.
  • MIS Integration - You can download your account statement in different formats, including MS Excel or Text file or PDF.
  • Audit Trails (View Transaction History and Workflow Details). You can track all transactions by date/ Product Type/ Beneficiary Account etc. to monitor any misuse of access.

businessONLINE uses the highest level of security features available at present. All communication between your browser and businessONLINE are fully encrypted using a 256-bit SSL encrypted secure connection and is authenticated with Emirates NBD Bank's world class Global Trust Infrastructure that meets the global standards.

Client needs to execute the complete set of businessONLINE application forms, which can be obtained From https://www.emiratesnbd.com.eg/egypt-en/corporate-banking/transaction-banking/cash-management/smartbusiness, the nearest branch or from their respective Relationship Manager.

No, all you need is an Internet connection and a compatible browser installed at your computer.

The system requirements for businessONLINE are as follows:

  • An internet connection
  • Subscriber ID, User ID and password (provided by the bank once you subscribe for the service).
  • A PC with a browser, preferably Google Chrome.
  • For the PC the minimum required configuration is:
    • Intel Core to duo, or similar capacity processor with 2 GHz and above, 2 GB RAM with minimum 40 GB of Free Hard Disk Space with Windows 7/10.
    • Any of the following Operating Systems: Windows 7/10.
    • This service is best viewed using Internet Explorer 11, Google Chrome (70+), Firefox (60+), Safari (5+), Opera (40+).

businessONLINE is Emirates NBD Bank's powerful user-friendly online banking service that helps Corporate & Institutional Banking and Business Banking clients to execute complex banking transactions from their desktop. This platform offers for additional features to cater to your business needs.

Key facilities:

  • Single window view of all Emirates NBD Bank accounts, mapped to a single User ID. This includes Payments, Account Services, loans, deposits and linked accounts.
  • Customizable Dashboard with enriched information reporting and self-service MIS reports.
  • Own Account Transfer and Third Party Transfer etc.
  • Bulk payments, Utility Bill payments.
  • Rests for Deposit opening.
  • Cheque Book Requests.

Key Benefits:

  • Real-time access to all your account information.
  • Customisation and Security - You can pre-set the information access, multi-level approval process and transaction authority for various employees, for complete security.
  • MIS Integration - You can download your account statement in different formats, including MS Excel or Text file or PDF.
  • Audit Trails (View Transaction History and Workflow Details). You can track all transactions by date/ Product Type/ Beneficiary Account etc. to monitor any misuse of access.

businessONLINE uses the highest level of security features available at present. All communication between your browser and businessONLINE are fully encrypted using a 256-bit SSL encrypted secure connection and is authenticated with Emirates NBD Bank's world class Global Trust Infrastructure that meets the global standards.

Client needs to execute the complete set of businessONLINE application forms, which can be obtained From https://www.emiratesnbd.com.eg/egypt-en/corporate-banking/transaction-banking/cash-management/smartbusiness, the nearest branch or from their respective Relationship Manager.

No, all you need is an Internet connection and a compatible browser installed at your computer.

The system requirements for businessONLINE are as follows:

  • An internet connection
  • Subscriber ID, User ID and password (provided by the bank once you subscribe for the service).
  • A PC with a browser, preferably Google Chrome.
  • For the PC the minimum required configuration is:
    • Intel Core to duo, or similar capacity processor with 2 GHz and above, 2 GB RAM with minimum 40 GB of Free Hard Disk Space with Windows 7/10.
    • Any of the following Operating Systems: Windows 7/10.
    • This service is best viewed using Internet Explorer 11, Google Chrome (70+), Firefox (60+), Safari (5+), Opera (40+).

The applicable charges are published on our bank website.

  • Corporate & Institutional Banking clients:

    https://www.emiratesnbd.com.eg/egypt-en/EmiratesNBD_BB_Schedule_of_charges.pdf


  • Business Banking clients:

    https://www.emiratesnbd.com.eg/egypt-en/EmiratesNBD_BB_Schedule_of_charges.pdf

    • You can view Account Balances, view and download Account Statement, Initiate transactions, and view Transaction history, and much more. Check out the businessONLINE Demo to see all the features of our Online Banking and how you can personalize your online banking experience.

    Please follow the below steps:

    • Simply visit our website www.emiratesnbd.com.eg and click on the "Login to businessONLINE".
    • Enter your Subscriber ID, User ID, your login password and click on "Login".
    • Enter the OTP or response code accordingly. Upon successful validation, you can access businessONLINE.

    Yes, you can access businessONLINE via your mobile device. The businessONLINE app is available for download from the AppStore and Google Play Store, for free. Just open AppStore or Play Store and search for "businessONLINE – Take Control", you will see the app with Emirates NBD Bank logo.

    In case you have forgotten your password, there is a very simple process to create a new password for yourself. On the login page, click on the 'forgot password'. All you need to do is enter your Subscriber ID, User ID and Generate OTP. This is done to validate your details. After this you can create a new password.

    If your User ID is disabled in businessONLINE, you may contact our Client Service team for assistance.

    For Business Banking clients:

    Tel: 19436 – Select Option 2 on IVR

    Mail: egybubcallcenter@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    From 8AM to 8PM (EGY Time) from Saturday to Thursday.

     

    For Corporate & institutional banking Clients:

    Tel: +0221258400 From 8AM to 4PM (EGY Time) from Sunday to Thursday.

    Mail: EGYbusinessonline@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    OTP has been introduced as an additional security feature by Emirates NBD Bank safe' to protect your account from online frauds. It is a security system that protects you whenever a change in your login OTP is a unique six-digit sent to your mobile number registered with Emirates NBD Bank. The OTP will be sent to you on your first login and password resting. OTP is confidential and should not be shared with anyone, even if the person claims to be an Emirates NBD Bank’s official representative. Please ensure that your mobile number is updated with us to be able to transact online.

    Please contact Emirates NBD Bank's Client Services for assistance.

    For Business Banking clients:

    Tel: 19436 – Select Option 2 on IVR

    Mail: egybubcallcenter@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    From 8AM to 8PM (EGY Time) from Saturday to Thursday.

     

    For Corporate & institutional banking Clients:

    Tel: +0221258400 From 8AM to 4PM (EGY Time) from Sunday to Thursday.

    Mail: EGYbusinessonline@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    User ID is an alphanumeric field with minimum 3 characters and Maximum 32 characters is accepted, entered by the corporate themselves at the time of requesting for businessONLINE. The same is known to the user / corporate only.

    No, you will not be able to change your User ID, however, you may request for the existing User ID to be deleted and can request for a new User ID to be created (as required).

    businessONLINE is very straight forward and is user-friendly. If you require further assistance, our specialist will guide and assist you to the system. Moreover, we also have a dedicated client service team who is ready to assist on your inquiries. You may reach our client services team for assistance.

    For Business Banking clients:

    Tel: 19436 – Select Option 2 on IVR

    Mail: egybubcallcenter@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    From 8AM to 8PM (EGY Time) from Saturday to Thursday.

     

    For Corporate & institutional banking Clients:

    Tel: +0221258400 From 8AM to 4PM (EGY Time) from Sunday to Thursday.

    Mail: EGYbusinessonline@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    With businessONLINE, you have access to your account information 24 hours a day, 7 days week.

    Upon creation of profile an email notification will be sent to the contact person of the company.

    Any corporate who has banking relationship with ENBD Bank and having current account with us can use businessONLINE.

    • Please don't use obvious passwords which are easy for people to guess (like name of spouse, date of birth, alpha or number in sequence etc.).
    • Please don't disclose your password to anyone, including staff of Emirates NBD Bank.
    • Please change your password at regular intervals (at least once a month), more so if you have accessed Business Online from a shared PC or a cyber-café.

    We request you to call us at our Client Service and check if your registered mobile number is correct. If the registered mobile number is incorrect, please visit your nearest ENBD Bank Branch and submit the businessONLINE user maintenance form.

    You should enter the latest OTP received on your mobile number.

    You will not be able to access your Business Online.

    No. OTP is a dynamic password and is valid for the current event only.

    You have only one password for businessONLINE i.e. Login password. The login password, as the name suggests is required to login to your businessONLINE profile.

    Please contact your System Administrator. In case of any difficulties, please reach out to your Relationship Manager or Client Service team.

    User should check for invalid login credentials - if the user's password is incorrect or account is locked.

    For incorrect password, please input the correct login password. If you are unable to remember the same, please reset your password. On the login page, there is a link for forgot password. You need to click on that page and create a new password. All you need to do is enter your Subscriber ID, User ID and Generate OTP. This is done to validate your details. After this you can create a new password.

    This user would be able to view the account balance & download the account statement for which the corporate has given him access to (and not necessarily all the accounts).

    There is no such upper limit. It entirely depends on client's requirement.

    You may reach our client services team for assistance.

    For Business Banking clients:

    Tel: 19436 – Select Option 2 on IVR

    Mail: egybubcallcenter@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    From 8AM to 8PM (EGY Time) from Saturday to Thursday.

     

    For Corporate & institutional banking Clients:

    Tel: +0221258400 From 8AM to 4PM (EGY Time) from Sunday to Thursday.

    Mail: EGYbusinessonline@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    No, it's not mandatory to have multiple users. If only one user should be allowed to login businessONLINE then there will be no workflow rule set up and that user can independently access the accounts and make transactions and place service rest on his own without any approval.

    Yes, there is an expiry period of login password as per bank’s policy (i.e. 90 Days). However, OTP is valid only for 60 seconds.

    You can access your Current Account, Deposit Account, Loan Account and Credit Card from the Online Banking Service. Our Online Banking Product is intended to give you as much access, security and versatility as possible.

    Yes, you will have 24/7 access to your Banking transaction and will be capable of downloading your Bank statement as per your selected period (Up to 180 days).

    You can download the transaction history in PDF, Excel and Comma Separate Values (CSV) & MT940 swift message.

    If you have subscribed for a businessONLINE package which permits Local and International transfers, you will be able to make payments to other banks.

    No, businessONLINE provides you with the flexibility to access your online profile at anytime from anywhere around the world. All you would need is your login credentials, a Soft Token application and access to the internet.

    The default daily transaction limit is EGP 149,000,000. However, you can request the bank to change the pre-set daily limits.

    By default, there are no limits setup. However, if required, businessONLINE provides you with the flexibility to place three types of limits -

    • User level limits for Maker Authorizers – Place a transaction limit for Users who have "Maker and Authorizer" access.
    • Workflow limits – Setup limits as per your company's payment mandate.
    • Daily transaction limit – Place a limit for the maximum payment value which can be released by your company online, per-day.

    Please contact our client service team who will guide you with changing the required limits.

    For Business Banking clients:

    Tel: 19436 – Select Option 2 on IVR

    Mail: egybubcallcenter@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    From 8AM to 8PM (EGY Time) from Saturday to Thursday.

     

    For Corporate & institutional banking Clients:

    Tel: +0221258400 From 8AM to 4PM (EGY Time) from Sunday to Thursday.

    Mail: EGYbusinessonline@emiratesnbd.com / EGYbonlinesupport@emiratesnbd.com

    The migrated user will have to use their existing smartBUSINESS 2.0 password. In case the password is expired, the user will be prompted to change the password.

    There is no separate cost for Soft Token.

    Yes, you can have OTP and Soft Token as authentication type.

    Yes, you may schedule future Value Dated transaction.

    No, you cannot send query to Client Service via businessONLINE.

    Yes, you can send a recall or amendment request via businessONLINE for Foreign Currency Transfer.

    Administration module not available in Mobile application.

    businessONLINE supports few delimiters like comma and pipe.

    businessONLINE supports Excel, CSV (Comma Separated Values), Txt file with delimited (comma, pipe).

    A user can cancel the transaction from his / her queue if the user having the access of it and it will follow the workflow matrix as updated in channel. User can view the transaction in the transaction Inquiries under “Payment Type” field as “Cancel Transaction”.

    The transaction status is updated on the channel. The status of the processed transaction will be "Processed by Bank". Also, the same can be checked in your account statement.

    The statements are available for 7 years.

    businessONLINE will have transactional data for a year.

    User can register a beneficiary from Initiate option as "Add Beneficiary" and can also register multiple beneficiary through "Beneficiary Upload" option.

    You can provide date range in the range of 180 days.

    • You need to navigate on the relevant product for transaction processing through file upload.
    • Select the relevant template name from drop down and click on "Template Details".
    • You will get all the relevant details (i.e. Field Name, Data Type, Field length, Required, Sequence, description etc.). You can download the template and fill the requisite details as mentioned in template.

    Currently, the MT940 statements are available. ( first you need to register under MT 940 to get the statement on MT940 format , on business online through account service tab (generic service request) , click on account and download the MT940 )

    User will get the notification upon rejection of transaction by subsequent approver.

    You will have option to recall the transaction after right-click on a particular transaction. For more information, please refer to the demo available in our website and refer to the online help available in businessONLINE.

    Currently available except for allocation payments (from EGP to other currency)

    You can download and view SWIFT copy for the outward remittances only. The SWIFT copy for the inward remittances is not available and will be available in our next release.

    No, multi-login is not possible for a user.

    Yes, transactions which are not approved within 30 days from the date of initiation, will get rejected.

    The session time out period is 5 minutes.

    You can view various transaction status in businessONLINE. Few of the status are as follows:-

    1.Pending Verification

    2.Pending Accept

    3.Ready for Authorization

    4.Ready to Release

    5.Sent to Bank

    6.Processed by Bank

    Following payment types will be used:

    • Transfer within Emirates NBD/Emirates Islamic – WITHIN BANK PAYMENT
    • LCY – LOCAL CURRENCY PAYMENT
    • FCY – FOREIGN CURRENCY PAYMENT

    You can check the status of the transactions under Payments -> Transaction Summary tab.

    Authorizer need to go to "Payments" tab and click on Pending Activities.

    Account holders with joint or conditional operation rights may not have access to some features. In case you require any further clarification rest you to contact the branch.

    Yes, you will be able to login to channel.

    Yes, you will get a notification for a transaction to be authorized or released.

    Yes, you will be able to receive SMS OTP in your international Number. Please note there could be few operator which may delay the delivery of the SMS or does not deliver the SMS OTP.

    Yes, user will be able to select different currency for all within bank transfers through business online under initiate payment menu – within bank transfer

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