As we are always keen to provide the best service to our customers, we would like you be informed with the below points to ensure dealing with the bank smoothly.
- Please ensure to read all the terms and conditions of our bank’s services and products
- In order to provide our best banking services and products and the most convenient for you, please ensure the accuracy and correctness of all the data and documents presented to the bank
- It is necessary to keep your cheque books, debit and credit cards, in addition to your username and pin codes with you, and to ensure the non-disclosure of any data related to your account to any third party in order to keep its secrecy and safety
- It is necessary to notify the bank regarding any changes which may apply on your personal data at the bank’s side, including but not limited to (residence/work address – phone/mobile number – email - ….etc.) in addition to the importance of periodically updating your data at our side. All notifications sent by the bank on your last address stated in the bank’s records as the place of residence shall produce their legal effects from the date of sending them
- It is necessary to notify the bank or the service provider immediately and without any delay in case you realize any transaction involving theft or embezzlement or manipulation on your account or the deduction of unauthorized transactions on your debit or credit cards. In case that you do not comply to what has been stated in the previous clauses, you will be fully responsible regarding any transactions which have been done without your approval in addition to the settlement of the commissions and expenses
- In case of late payments, the bank has the right to impose fees / interest starting from the first day following the installment due date
- In case of late payments, the bank has the right to report that to the Egyptian Credit Bureau “I-Score” including the number of Days Past Due, if any. This reporting may adversely affect the credit rating of the customer and consequently affect the possibility of granting new facilities
- Delinquent customers could be reported to I-Score and on The Central Bank of Egypt (CBE) negative List according to The CBE instructions in this regard which shall negatively affect the customer's banking transactions
- The bank has the right to take all legal actions with full recourse on customer’s debit balance in case of any delay in paying the installment on its due date, including principal amount, interests, penalties, commissions, insurance premiums and any other expenses or associated fees. Such recourse shall have a negative impact on the customer by appearing as a legal action customer at The Central Bank of Egypt and in their I-Score
- In light of our efforts to help you with the documentation of your requests presented through our branches and to ensure the smoothest tracking experience for it, please ask for a copy of your request before leaving the branch and we will gladly assist you with any inquiries you might have.
- The account is considered Dormant if no transactions are proceeded for a period of 12 months for current accounts and 24 months for savings accounts
- Dormant account activation process:
- Retail individual customers:
- In case all accounts are dormant, the customer should visit the branch to submit a written activation request and account balances confirmation
- The customer should proceed with a financial transaction on the same day of the activation request
- Business Banking customers:
- The customer should visit the branch to submit a written activation request and account balances confirmation
- The customer should proceed with a financial transaction on the same day of the activation request
- Corporate Banking customers:
- The customer should visit the branch to submit a written activation request and account balances confirmation with presenting recent company documents
- The customer should proceed with a financial transaction on the same day of the activation request
UAE
