Don't reply to any e-mail that requests your personal information.
Be very suspicious of any business or person who asks for your password, PIN (Personal Identification Number), or other highly sensitive information.
Learn to spot fake emails and fake websites
Fraudsters set them up to deceive people into giving away their passwords and bank details. The technical word for this is 'phishing'.
For example, they might send you an email that looks like it comes from us and it might contain a link to a website that looks like this one. When you try to log on, they can steal your password. They could also ask you to make a phone call or reply by email.
They are good at making their emails and websites look realistic. But you can often spot the fake ones:
- Unreliable and suspected looking email or web addresses
- Poor design, typos or bad spelling
- They ask you to do something unusual
- A site doesn't display the padlock symbol in the address bar when you log in
If in doubt, check with us first. Avoid clicking on links in emails. A starting point on protecting yourself online is to use the software we refer to from this site. Rapport software and up-to-date web browsers block fake websites.
Minimise the use of attachments
Copy and paste text as often as possible.
Question unsolicited/unwanted documents
Unsolicited bulk mail and commercial email can put you and your organization at risk. Questioning it means not opening it, not passing it on, and notifying your system administrator immediately.
Never respond to spam email
For a spammer, one "hit" among thousands of mailings is enough to justify the practice. Instead, if you want a product that is advertised in a spam email, go to a Web site that also carries the product, inquire there, and tell them you do not approve of spam methods and will not support a company that uses spammers.
Never respond to the spam email's instructions to reply with the word "remove"
This is just a trick to get you to react to the email – it alerts the sender that a human is at your address, which greatly increases its value. If you reply, your address is placed on more lists and you receive more spam.
Never sign up with sites that promise to remove your name from spam lists
These sites are of two kinds: genuine AND spam address collectors. The first kind is ignored (or exploited) by spammers, and the second is owned by them. In both cases your address is recorded and valued more highly because you have just identified it as read by a human.
Question executable programs received via email
This is a common means for passing on viruses. Do not open them, do not pass them on, and notify your system administrator if you receive them.
Disable macros on your machine
To do this, you will need to open the application. On Word 2000, select Tools, then select Macros, then select Security, and then checked High: Only signed macros from trusted sources will be allowed to run. Unsigned macros are automatically disabled
Make sure that file extensions are viewable
This will alert you to files of the following types: .exe, .vbs, and .shs. To view file extensions in Windows select the Start menu, then select Settings, then select Control Panel, then select Folder Options, then select View, then UNCHECK the command that reads Hide File Extensions for Known file Types.
Notify the person you received an infected file from
This helps them correct the problem within their system before passing the virus on to other users.
Monitor your transactions.
Review your order confirmations, credit card, SMS transactions, and bank statements as soon as you receive them to make sure that you are being charged only for the transactions you made. Immediately report any irregularities.
Keep your virus protection up-to-date
If you experience anything that arouses your suspicions, please reach our call center representative on 16664 from inside Egypt, and +2 (02) 23661000 from outside Egypt
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