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- Claiming Process
For loss of wallet or handbag stolen
- You need to report the incident to the police immediately in case of the wallet and/or the handbag being stolen
- You must call +9714 270 7805
- Provide original receipts, vouchers or other suitable evidence of purchase / ownership / value for loss OR stolen personal possessions
- Provide police report
- Provide Content proof of ownership
For Robbery committed using Violence and/or Assault at the ATM:
- You need to report to the local Police authorities immediately
- Provide incident report that indicates the covered time frame for which the Assault occurred, unless you are legally incapable of doing so
- Provide your bank statement confirming the time of the withdrawal
For Medical Second Opinion:
- Medical Second Opinions (MSO) focus on critical and life threatening illnesses to help the members access complete and reliable information empowering them to make optimal healthcare decisions with confidence
- MSO helps to eliminate misdiagnoses and unnecessary surgical procedures or “trial & error” treatments often associated with high costs and patient morbidity
- No travel or additional doctor visits needed. 100% virtual and HIPAA compliant
- Backup your valuables with our Credit Cards Wallet Insurance
Back up your valuables with our Wallet Insurance Package, available for all our Credit Card holders
Enjoy all your Credit Card benefits in addition to the following coverage with our Wallet Insurance Package:
- Get your stolen or lost wallet or bag replaced with up to EGP 1,000
- If your card was subject to fraudulent use, you will be reimbursed with up to EGP 5,000
- If your wallet was stolen, including your ID, Passport, or other legal papers, you will be paid up to EGP 1,000
- If your mobile, laptop or tablet was stolen you will get a reimbursement of up to EGP 6,000
- If you lose your Emirates NBD Cards, you will get up to EGP 1,000
- If you get robbed at an ATM, you’ll be reimbursed with the equivalent of $100
- In case, God forbid, you lose your life due to an ATM robbery, your beneficiaries will get a reimbursement equivalent to $1000.
- Credit Card Road Side Assistance Package
You’re never alone on the road with our Credit Cards
Our Credit Card holders are entitled to benefit from the Road Side Assistance Package and the Wallet Insurance. The Road Assistance Package is designed to help you through the following situations:
- Always contact our 24-hour emergency RSA contact number 02-33011420
- Provide your full name and National ID
- Provide car model, chassis number or car number
Standard Credit Card benefits apply
For more information on the Credit Card, please click the following link:
- Medical Second Opinion process
- When the customer receives a critical diagnosis, they should contact Allianz to reach WorldCare to request MSO
- The local Medical Director confirms the eligibility and gathers medical records and submits to WorldCare Medical Hub
- WorldCare Medical Hub triages case to appropriate Hospital/multi-disciplinary team within the WorldCare Consortium
- Specialist Radiologist/Pathologist and subspecialist/specialist clinicians review the case and provide comprehensive MSO reports
- Review MSO and seek additional input from a second institutional team if needed
- Provides WorldCare MSO Report to the customer and their designated doctor
- Reviews the report in details with the customer
- Receives MSO Report and ask follow-up questions of WorldCare consulting team within 30 days of report receipt.
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