For Personal Banking: Dial 16664 (within Egypt) or +20 2 23661000 (outside Egypt).

Yes, you can access your bank accounts 24/7 even on public holidays and Fridays, either through a phone banking representative or the automated service.

Corporate customers will not be able to access Phone Banking Services. However, they can request to be transferred to an agent for assistance at any time.

All transaction account holders with the exception of Jointly held Accounts, Minor and Corporate Accounts can access the Emirates NBD Phone Banking Service.

• Debit card / Credit card activation through an automated service
• Debit card / Credit card Pin Code change and Pin Code setting through an automated service
• Account balance inquiries
• Credit card inquiry / balances / amounts due / due date
• Loan accounts inquiry / instalment amount / total outstanding balance / due date
• Details of the last five transactions for the Credit Card / Personal Accounts
• Own account transfers
• Credit card Payments
• Request statements by Email
• Request a Cheque book
• Products and Promotions
• Speak to an Emirates NBD Phone Banking representative

You can change your Pin Code number by calling the short number, select the language of your choice, select main menu from the banking menu, enter the 16 digits card number, press the star (*) key to change your pin.

Your Pin Code number is confidential between you and the bank, and therefore should be kept secure. You should not disclose your Pin Code number to anyone in order to avoid misuse.

There is no limit for own accounts transfer through the Phone Banking Service.

You can withdraw the funds from any ATM immediately.

Fund transfer is only permissible between your accounts with the same currency.

Statement requests made through Phone Banking Service will be sent via email to the registered email address.

You can call the short number any time to request points redemption through the Emirates NBD Call Center.

You can visit your nearest Emirates NBD Branch / ATM to update your mobile number.