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Emirates NBD Phone Banking is a 24/7 banking service, assisted by an automated IVR (Interactive Voice Response) system.
For Personal Banking: Dial 16664 (within Egypt) or +20 2 23661000 (outside Egypt).
Yes, you can access your bank accounts 24/7 even on public holidays and Fridays, either through a phone banking representative or the automated service.
Corporate customers will not be able to access Phone Banking Services. However they can request to be transferred to an agent for assistance at any time.
All transaction account holders with the exception of Jointly-held Accounts, Minor and Corporate Accounts can access the Emirates NBD Phone Banking Service.
You can change your Pin Code number by calling the short number, select the language of your choice, select main menu from the banking menu, enter the 16 digits card number, press the star (*) key to change your pin.
Your Pin Code number is confidential between you and the bank, and therefore should be kept secure. You should not disclose your Pin Code number to anyone in order to avoid misuse.
There is no limit for own accounts transfer through the Phone Banking Service.
You can withdraw the funds from any ATM immediately.
Fund transfer is only permissible between your accounts with the same currency.
Statement requests made through Phone Banking Service will be sent via email to the registered email address.
You can call the short number any time to request points redemption through the Emirates NBD Call Center.
You can visit your nearest Emirates NBD Branch / ATM to update your mobile number.