Customer Login

Online Banking
Login to manage your banking
smartBUSINESS
Emirates NBD
Customer Login
Login to manage your banking
Online Banking smartBUSINESS
Choose your website / عربي
       
  • Home
  • Standard
    • Standard Banking Home

    • Accounts & Savings

      • Current Accounts
      • Tiered Current Plus Account
      • Tiered Savings Account
      • Current Plus Payroll Account
      • Time Deposits
      • Certificate of Deposits
      • FIRST Youth Package
    • Bancassurance

      • Ro’ya Plans
      • Property & Casualty
    • Cards

      • Debit Cards
      • Credit Cards
      • Easy Payment Plan
      • Reward Points
      • Discount Bouquet
    • Loans

      • Personal Loans
      • Auto Loans
      • Secured Facilities
    • Payroll Services

      • Installment Salary Transfer
      • Corporate Employee Program
      • Governmental Payroll Program
  • Personal
    • Personal Banking Home

    • About Personal Banking

      • What is Personal Banking
    • Accounts & Savings

      • Current Accounts
      • Tiered Current Plus Account
      • Tiered Savings Account
      • Current Plus Payroll Account
      • Time Deposits
      • Certificate of Deposits
      • FIRST Youth Package
    • Cards

      • Debit Cards
      • Credit Cards
      • Easy Payment Plan
      • Reward Points
      • Discount Bouquet
    • Bancassurance

      • Ro’ya Plans
      • Property & Casualty
    • Loans

      • Personal Loans
      • Auto Loans
      • Secured Facilities
    • Investments

      • “Mazid” Money Market Fund
    • Payroll Services

    • Other Services

  • Priority
    • Priority Banking Home

    • About Priority Banking

      • What is Priority Banking
    • Investments

      • “Mazid” Money Market Fund
    • Banking Solutions

      • Accounts & Savings
        • Current Accounts
        • Tiered Current Plus Account
        • Tiered Savings Account
        • Current Plus Payroll Account
        • Time Deposits
        • Certificate of Deposits
      • Cards
        • Credit Cards
        • Debit Cards
        • MasterCard World Switch Card
      • Bancassurance
        • Education Plan
        • Hayah Plans
        • Ro’ya Plans
        • Property & Casualty
        • Retirement Plan
      • Loans
    • Apply Now

  • Business
    • Business Banking Home

    • Small & Medium Business

      • Business Banking Packages
      • Business Banking Academy
      • Banking Solutions
    • Small & Medium Enterprise

      • Business Banking
  • Corporate
    • Corporate Banking Home

    • Corporate Banking

      • Large Corporate Banking
      • Commercial Banking
    • Transaction Banking

      • Cash Management
        • Payables
        • Receivables
        • Digital Security solutions
        • smartBUSINESS
      • Trade Finance & Receivables
        • Letter of Credit
        • Documentary collections
        • Discounting
        • Shipping Guarantees
        • Guarantees (Bonds)
        • Email and SMS Auto Notification
        • Application Forms Centre
    • Financial Institutions

    • Leasing

  • E-Banking
    • E-Banking Home

    • Online Banking

      • Enjoy anytime, anywhere banking
    • Phone Banking

      • Enjoy banking on the go
    • SMS Banking

      • Be informed about your account on the move
    • e-Statement

      • The safer and convenient way to get your statements
    • ATM Services

      • Emirates NBD ATMs will assist you in convenient and faster banking experience
    • e-Payments

      • Emirates NBD has made your bill payments a lot easier.
    • Mobile Banking

      • Banking on your fingertips
  • About Us
    • About Us Home

    • Who we are?

      • About Emirates NBD Group
      • About Emirates NBD Egypt
      • Board of Directors
      • Management Team
      • Awards
      • Sanctions & Embargoes
    • Corporate Social Responsibility

      • Our Social Investments
      • CSR News
      • Contact Us
    • Financial Reports

    • News

  • Careers
  • Security Centre
  • Branches & ATMs
  • Customer Care
  • Security Centre
  • Choose your website / عربي
  • Download the
    Emirates NBD
    Mobile Banking App

Close

Choose your website
and language

التغيير الى العربية English

Emirates NBD International

Egypt
English - عربي
United Arab Emirates
English - عربي
Saudi Arabia
English - عربي
Singapore
English - عربي
United Kingdom
English
India
English

Our Websites

SkyShopper.com
English
Emirates NBD Asset Management
English - عربي
Emirates NBD Research
English
Emirates NBD Securities
English - عربي
Emirates NBD Properties
English - عربي
ENBD Reit
English - عربي
  • Debit Platinum MasterCard

    Designed exclusively for Priority Banking customers

    Get your Card
  • Debit Platinum MasterCard

    Designed exclusively for Priority Banking customers

    Get your Card

  • About
    Priority Banking
  • Banking
    Solutions
  • Apply Now
  • Credit Cards
  • Debit Cards
  • MasterCard World Switch Card
  • Balance Transfer
  • Reward Points
  • Easy Payment Plan
  • Discount Bouquet

EmiratesNBDGet your Card
  • Priority Banking
  • Our Solutions
  • Cards
  • Debit Cards
  • Debit Platinum MasterCard

Your success story is one that is well deserved. To keep writing your success story we have introduced the Emirates NBD Platinum MasterCard that is rewarding with a world of exclusive privileges.

  • Features & Benefits
  • 3D Secure code
  • Airport Lounges
  • Instant access to your bank account for cash withdrawal and balance inquiry at any Emirates NBD ATM, or any ATM locally and internationally
  • Shop across point of sale terminals locally and internationally
  • Enjoy secure online shopping
  • Assured security and peace of mind with Smart Chip technology
  • Earn Reward points on your purchases with exciting redemption choices
  • Special offers and discounts at over 100 merchants across Egypt enrolled in our Discount Bouquet program
  • Instant SMS notification when using the card at a Point of Sale or making an online purchase
  • Enjoy free access access to selected airport lounges in Egypt , Middle East and international LoungeKey lounges across USA, UK, Canada, Germany, France, Singapore, and more Click here for lounges list
  • Luxury Shopping Benefits in 9 European Shopping Villages Offers where Platinum debit cardholders can get:
    • VIP invitation to be exchanged for a VIP card that offers an additional 10% discount on purchases in participating boutiques
    • 15% discount on shopping packages
    • 15% discount on chauffeur drive experience at participating villages
    • 15% discount on Shopping Express
  • Purchase Protection in case the product purchased with the Platinum debit card gets damaged or stolen. Coverage up to USD 2,000 per claim and a maximum of USD 5,000 over a 12-month period
  • MyUS Premium Membership: Shop over 100,000 US retailers including Apple, Amazon, Forever 21 and Ralph Lauren where cardholder will enjoy:
    • 30% off shipping for first month following registration and 25% off shipping for remainder of 2 years membership
    • Free account setup ($20)
    • Please visit MasterCard for more details
  • Enjoy exclusive benefits with Avis with your Platinum Mastercard where you can now enjoy access to:
    • 15% off your next car rental across Europe, the Middle East, Africa and Asia
    • 12% off your next car rental in the United States and Canada
    • A complimentary upgrade with every rental, worldwide
    • To reserve your vehicle, use your use your Platinum Mastercard card and visit www.avisworld.com/mastercardmea
  • Cleartrip Travel Discount: Visit the Cleartrip website and book any airline or hotel to enjoy up to 30% discount on your travel booking, for booking click here
  • Enjoy MasterCard Buy 1 Get 1 Offers, Powered by The Entertainer and choose from hundreds of complimentary offers throughout Middle East & Africa across casual dining establishments, spas, attractions, and more when paying with your Emirates NBD Platinum Debit MasterCard. These may include:
    • Complimentary main course when one main course is purchased
    • 600+ offers available
    • 19 countries
    • Unlimited usage
  • 3 years validity
  • Your daily card limit is set at EGP 20,000 for cash withdrawals and EGP 350,000 for purchases. This limit can be modified according to your preferences, subject to bank approval
  • Your monthly international limit for Platinum debit card is set at 6,000$ for withdrawals
  • Contactless payment is enabled on all card types. Tap and go without entering the PIN code if the purchase amount is below EGP 600. However, if the purchase amount is above EGP 600, you will enter the PIN code
  • Download “MasterCard for You” and MasterCard Buy 1 Get 1 mobile app from apple store or Google play to easily access all the benefits applicable for your card type

Download "MasterCard for You" app from apple store or Google play to easily access all the benefits applicable for your card type and to check the terms & conditions for Lounges

Terms and Conditions apply

Middle East & North Africa Lounges
No. Lounge Name Lounge Location Country Terminal
1 Petra VIP Lounge Amman Jordan Main Terminal
2 First Class Lounge Cairo Egypt Terminal 3
3 First Class Lounge Cairo Egypt Terminal 1
4 First Class Lounge Cairo Egypt Terminal 2
5 Marhaba Lounge Dubai UAE Terminal C1
6 Marhaba Lounge Dubai UAE Terminal 1,Concourse D
7 Marhaba Lounge Dubai UAE Terminal 3,Concourse C
8 Marhaba Lounge Dubai UAE Terminal 3,Concourse B
9 Marhaba Lounge Dubai UAE Terminal 3,Concourse A
10 First Class Lounge Jeddah Saudi Arabia North Terminal
11 Mastercard Diamond Lounge Abudhabi UAE VIP Terminal
12 Premier Lounge Kuwait Kuwait Kuwait International
13 Dasman Lounge Kuwait Kuwait Kuwait International
Regional and international Lounges
No. Lounge Name Lounge Location Country Terminal
1 Diamond Lounge Belgium Brussels Airport Main Terminal
2 Plaza Premium Lounge (Int'l Departures) Canada Toronto Lester B. Pearson Intl Terminal 1
3 Star Alliance Lounge France Paris Charles de Gaulle Terminal 1
4 Sky Lounge Germany Frankfurt Main Terminal 2
5 Plaza Premium Lounge Hong Kong SAR Hong Kong SAR Terminal 1
6 Le Anfore Lounge Italy Rome Fiumicino Terminal 3
7 Plaza Premium Lounge Malaysia Kuala Lumpur Intl Terminal 1
8 Pearl Lounge (Departures) Morocco Mohammed V Intl Terminal 2
9 Aspire Lounge (No.41) Netherlands Amsterdam Schiphol Terminal 3
10 SATS Premier Lounge Singapore Singapore Changi Intl Terminal 3
11 Sala VIP Miro Spain Barcelona El Prat Terminal 1
12 Miracle First Class Lounge Thailand Bangkok Suvarnabhumi Intl International Concourse G
13 Primeclass CIP Lounge Turkey Istanbul Ataturk Havalimani International Terminal
14 Aspire, The Lounge and Spa at LHR T5 United Kingdom London Heathrow Terminal 5
15 Wingtips Lounge USA New York NY JFK International Terminal 4

#Stay Safe_ Shop online with more security through the 3D Secure code on both our Debit & Credit cards

Enabling 3-D Secure authentication will not only provide a stronger authentication solution to Ecommerce transaction, but also improve the cardholder experience.

What is the 3D Secure code:

3D secure add an extra layer of security to Ecommerce Transactions. The service helps prevent unauthorized online use before it happens by confirming client identity with an additional Authentication Code.

How Does it work

Client will select the goods or services from a “Verified by Visa”/ “MasterCard ® SecureCode™ certified” online store and proceed to the payment page.

 

Enter Emirates NBD Debit/ Credit Card number, expiry date, and CVV/CVC (the 3 digit number on the back of the Card) in the payment page.

 

Emirates NBD will then initiate an Emirates NBD 3D Secure Code pop-up window on the computer screen.

 

Client will receive OTP (one time password) via SMS on the registered mobile number with Emirates NBD to confirm identity to the merchant.

 
 

Your payment is authorized and your order is placed. It's that simple!

Important Highlights:

  • No Registration required, clients will automatically be prompted to enter 3D Secure code at a participating “MasterCard® SecureCode™” /”Verified by Visa” merchant
  • Successful OTP (one time password) & CVV2 (the 3 digit number on the back of the Card ) required for transaction approval
  • When buying from merchants not yet participating in “Verified by Visa”/ “MasterCard® SecureCode™”, there will be no secure code authentication. Transaction will be processed without the additional security offered by Emirates NBD secure code
  • Supplementary cardholder will receive a Authentication Code on his/her mobile phone only if his/her mobile number is registered with Emirates NBD
  • Do not share your One Time Password with anyone under any circumstances
OTP (one time password) Type OTP (one time password) Expiry duration No of OTP (one time password) resends (same OTP) Resend after 3 times OTP (one time password) Delivery channel
6 Digits 5 minutes 3 New OTP (one time password) SMS as per registered mobile on Finacle

What are people asking?

  • What is Emirates NBD DoubleSecure?

    Emirates NBD DoubleSecure is an online authentication tool to give you an added security feature and peace of mind every time you purchase online at any participating Verified by Visa / MasterCard SecureCode merchant’s website using your Emirates NBD Debit or Credit Card. This feature ensures that only you can complete an online transaction using your Emirates NBD Debit or Credit Card by requiring you to enter a one time Authentication Code sent to your registered mobile number, every time you make an online transaction on participating websites. Participating websites can be identified by the Verified by Visa / MasterCard SecureCode logos that will be displayed on the payment page.This helps in minimizing risk of fraudulent online transactions on your Card.

    This additional security feature is offered at no cost to you.

  • How does Emirates NBD DoubleSecure work?

    Emirates NBD DoubleSecure provides you with a one-time Authentication Code to protect your online transactions.

    • Select the goods or services you want from a Verified by Visa/ MasterCard ® SecureCode™ certified online store and proceed to the payment page.
    • Enter your Emirates NBD Debit/ Credit Card number, expiry date, and CVV/CVC in the payment page.
    • Emirates NBD will then initiate an Emirates NBD DoubleSecure pop-up window on your computer screen.
    • Enter your DoubleSecure Authentication Code sent as an SMS to the registered mobile number with Emirates NBD to confirm your identity to the merchant.

    Your payment is authorized and your order is placed. It's that simple!

  • Why should I sign up for Emirates NBD DoubleSecure?

    Emirates NBD offers comprehensive fraud protection, but Emirates NBD DoubleSecure goes a step further, adding an extra layer of security. The service helps prevent unauthorized online use before it happens by confirming your identity with an additional Authentication Code. When you correctly enter your Authentication Code during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect Code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your Authentication Code at a participating merchant.

  • Do I need to register my Emirates NBD Card?

    Every time you use your Emirates NBD Card for online transactions at a participating MasterCard® SecureCode™ /Verified by Visa merchant, you will automatically be prompted to enter your Emirates NBD DoubleSecure Authentication Code. Just follow the below simple steps:

    • Enter your card number, expiry date and CVV/CVC (the 3 digit number on the reverse of your Card) in the payment page.
    • An Emirates NBD DoubleSecure Pop –up window will appear on your computer screen and you will be required to enter the 6 digits Authentication Code sent as an SMS on your registered mobile number with Emirates NBD.

    You are now ready to complete your online purchase with your card while enjoying added protection.

  • Can I use Emirates NBD DoubleSecure from any computer?

    Emirates NBD DoubleSecure works with just about any computer that's connected to the Internet. There is no special software to install. Once you activate your card, you'll continue to shop as usual, and your Emirates NBD card number will be automatically recognized at checkout. Just enter your Emirates NBD DoubleSecure Authentication Code and complete the regular checkout process. Please be advised software which prevents pop-up windows may interfere with your use of Emirates NBD DoubleSecure.

Show More

  • What is Emirates NBD DoubleSecure?

    Emirates NBD DoubleSecure is an online authentication tool to give you an added security feature and peace of mind every time you purchase online at any participating Verified by Visa / MasterCard SecureCode merchant’s website using your Emirates NBD Debit or Credit Card. This feature ensures that only you can complete an online transaction using your Emirates NBD Debit or Credit Card by requiring you to enter a one time Authentication Code sent to your registered mobile number, every time you make an online transaction on participating websites. Participating websites can be identified by the Verified by Visa / MasterCard SecureCode logos that will be displayed on the payment page.This helps in minimizing risk of fraudulent online transactions on your Card.

    This additional security feature is offered at no cost to you.

  • How does Emirates NBD DoubleSecure work?

    Emirates NBD DoubleSecure provides you with a one-time Authentication Code to protect your online transactions.

    • Select the goods or services you want from a Verified by Visa/ MasterCard ® SecureCode™ certified online store and proceed to the payment page.
    • Enter your Emirates NBD Debit/ Credit Card number, expiry date, and CVV/CVC in the payment page.
    • Emirates NBD will then initiate an Emirates NBD DoubleSecure pop-up window on your computer screen.
    • Enter your DoubleSecure Authentication Code sent as an SMS to the registered mobile number with Emirates NBD to confirm your identity to the merchant.

    Your payment is authorized and your order is placed. It's that simple!

  • Why should I sign up for Emirates NBD DoubleSecure?

    Emirates NBD offers comprehensive fraud protection, but Emirates NBD DoubleSecure goes a step further, adding an extra layer of security. The service helps prevent unauthorized online use before it happens by confirming your identity with an additional Authentication Code. When you correctly enter your Authentication Code during a purchase at a participating online merchant, you confirm that you are the authorized cardholder and your purchase is then completed. If an incorrect Code is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your Authentication Code at a participating merchant.

  • Do I need to register my Emirates NBD Card?

    Every time you use your Emirates NBD Card for online transactions at a participating MasterCard® SecureCode™ /Verified by Visa merchant, you will automatically be prompted to enter your Emirates NBD DoubleSecure Authentication Code. Just follow the below simple steps:

    • Enter your card number, expiry date and CVV/CVC (the 3 digit number on the reverse of your Card) in the payment page.
    • An Emirates NBD DoubleSecure Pop –up window will appear on your computer screen and you will be required to enter the 6 digits Authentication Code sent as an SMS on your registered mobile number with Emirates NBD.

    You are now ready to complete your online purchase with your card while enjoying added protection.

  • Can I use Emirates NBD DoubleSecure from any computer?

    Emirates NBD DoubleSecure works with just about any computer that's connected to the Internet. There is no special software to install. Once you activate your card, you'll continue to shop as usual, and your Emirates NBD card number will be automatically recognized at checkout. Just enter your Emirates NBD DoubleSecure Authentication Code and complete the regular checkout process. Please be advised software which prevents pop-up windows may interfere with your use of Emirates NBD DoubleSecure.

  • What happens if I shop at a merchant website not registered for Verified by Visa/MasterCard® SecureCode™?

    When buying from merchants who are not yet participating in Verified by Visa/ MasterCard® SecureCode™, you will not be prompted for your Emirates NBD DoubleSecure Authentication Code. You can continue your purchase, however transacting without the additional security offered by Emirates NBD DoubleSecure is based on your judgement of whether that is a trusted site or not. However in case of Fraud Liability will be shifted & amount will be covered from the merchant.

  • What if I already have a DoubleSecure password for online transactions today? Do I still receive a new DoubleSecure Authentication Code?

    Your existing DoubleSecure password is no longer valid. You will receive a new DoubleSecure Authentication Code which will replace your current password. A new DoubleSecure Authentication Code will be sent to you every time you purchase online at any participating Verified by Visa / MasterCard SecureCode merchant's website. This Authentication Code will be sent to you by SMS on your registered mobile number.

  • Can I opt to continue to use the existing DoubleSecure password instead of receiving a new DoubleSecure authentication code?

    A new DoubleSecure Authentication Code will be sent to you on your registered mobile number every time you purchase online from any participating Verified by Visa / MasterCard SecureCode merchant's' website. This further enhances security for online transactions, as only you will have access to the Authentication Code required to complete the transaction.

  • Will I receive a DoubleSecure authentication code for all my online purchases?

    No, you will only receive a DoubleSecure authentication code only for online purchase(s) / payments at any participating Verified by Visa / MasterCard SecureCode merchants.

  • How do I differentiate the normal online purchase(s) from the online purchases made at Verified by Visa / MasterCard SecureCode merchant?

    You will be able to see the logos of MasterCard SecureCode & Verified by Visa as follows when you are performing the online transaction on a participating merchant website.

  • If I lost my mobile phone, can I provide a temporary phone number while waiting for my new phone number?

    No, the DoubleSecure Authentication Code will only be sent to the mobile number as registered with Emirates NBD. Please ensure you have access to your mobile when you make an online purchase and that your mobile number address registered with Emirates NBD is updated at all times.

  • Will my supplementary card holder receive a DoubleSecure Authentication Code on his/her mobile phone number for online transactions made using his/her card?

    Yes, your supplementary cardholder will receive a DoubleSecure Authentication Code on his/her mobile phone only if his/her mobile number is registered with Emirates NBD.

  • If my mobile phone is on roaming mode while I am abroad, will I receive a DoubleSecure Authentication Code for online transactions made then? Do I need to pay for the SMS charges?

    Yes, you will receive a DoubleSecure Authentication Code via SMS at our cost for all local charges but not the roaming charges.

  • What should I do if I do not receive my DoubleSecure Authentication Code?

    If you do not receive your DoubleSecure Authentication Code, you may click on “Resend Authentication Code” button on the authentication screen to request for another DoubleSecure Authentication Code. The Authentication Code will be sent to you immediately on your registered mobile number.

  • What should I do if I receive a DoubleSecure Authentication Code for a transaction not performed by me?

    Please contact the Emirates NBD 24/7 helpline on 16664 immediately to report this transaction and block your card.

Click here for terms & conditions .

Close

Terms & Conditions

Definitions

“Agreement” shall mean the Terms and Conditions contained here in

“Business Day” means a day on which the Bank is open for normal banking operations in Egypt.

"Card" shall mean Visa / MasterCard Debit and Credit cards issued by the Bank.

“Cardholder” means any person for whose use the Card and the PIN is issued by the Bank.

"Card Transaction/ Transaction" means the purchase of lawful goods or services by the use of the Card, the Card number, or the PIN or in any manner authorized by the Cardholder, regardless of whether a sales voucher or form is signed by the Cardholder.

"Passcode / 3D Secure Passcode / OTP" means the security code comprising - of six numeric digits sent to the Cardholder on his registered mobile number through SMS text or any other means, for the purpose of authentication and/or authorization of Transactions through use of the Service.

"PIN" means the related personal identification number issued to the Cardholder.

"Service / 3D Secure Service" means the MasterCard Identity Check and/or Verified by Visa service provided by the Bank as a means of additional authentication of the Cardholder when making online Transactions, in order to enhance security and minimize misuse of the Card.

"Terms / Terms and Conditions" means the terms of the Service mentioned here in.

Description of the Service

3D Secure is a security feature for authenticating online transactions performed when using Cards at 3D Secure enabled merchant websites. It provides an additional layer of security and protects cardholders and merchants from unauthorized online transactions.

“Mastercard Identity Check (MSecure)” and “Verified by Visa (VBV)” are 3D Secure authentications powered by Mastercard and Visa respectively.

Terms

  • The Bank has the right to discontinue or suspend the transaction and the Bank may do this immediately for any cause that the Bank deems at its sole discretion reasonable or appropriate. In the absence of gross negligence and willful misconduct, the Bank will not be liable to the Cardholder if discontinuation of the Service causes the Cardholder any loss.
  • Among other reasons, the Bank may discontinue or suspend the transaction for the Cardholder if any of the data provided by the Cardholder is incorrect, not current or incomplete, or the Bank has reasonable ground to suspect it might be. The Bank may also be required or ordered by a regulatory or governmental body, court of competent jurisdiction or for any legal reason to discontinue or suspend the transaction, in which case the Bank shall not be able to provide the Cardholder with the reason for discontinuation or suspension.
  • The Bank has the right to impose maximum and minimum limits on the transaction, to reduce the risks on the Cardholder. The Cardholder shall be bound by such limits imposed and shall strictly comply with them.
  • Using the Service involves providing personal information which the Bank may use in accordance with its business and regulatory requirements. The Cardholder hereby agrees and irrevocably authorizes the Bank to share the Cardholder’s data with third parties. The Cardholder is aware and agrees that the Bank may also verify the Cardholder’s identity or suitability for the service by using data available from third parties such as credit reference agencies
  • The Bank will not be liable to the Cardholder or any third party for any modification, suspension or discontinuance of the Service.
  • The Cardholder understands and explicitly acknowledges that the OTP is delivered to the Cardholder’s registered mobile number through SMS text by using the services of third party telecom service providers, which are outside the Bank’s control. The Bank will not be held responsible in any way for delayed delivery, non-delivery, any faulty delivery of the OTP or delivery of the OTP to a wrong mobile number by the telecom service provider.
  • The Bank will not be liable if a transaction on the net does not materialize or is delayed or is incomplete due to loss of data, interruption or error in providing the service, network failure provision of incorrect OTP, late receipt or faulty receipt of OTP or any other reason whatsoever.
  • Under no circumstances will the Bank be liable for any negligence, breach of contract, breach of confidentiality, breach of duty of care or otherwise for any loss howsoever caused whether direct, indirect, consequential, incidental or special losses and irrespective of whether any claim is based on loss of revenue, profit, goodwill, interruption of business by reason of but not limited to any damage to the Cardholder’s computer or telephone service resulting from his use of the Service.
  • The Bank shall not accept any responsibility for, and will not be liable for, any damages to, or any viruses which may affect the Cardholder’s computer equipment or other property on account of his access to, use of, or downloading from, this website.
  • Cardholder’s obligations
    • Cardholder will comply with all applicable laws, statutes, ordinances, and regulations in the Cardholder’s use of the Service or the Cardholder’s purchase and use of goods and services. This includes complying with any or all laws of Egypt as well as countries other than Egypt which are relevant to the Cardholder’s use of the Service.
    • Cardholder agrees that use of the Service, will represent his/her acceptance of these Terms and that continued use of the Service after Cardholder has been advised of revisions to these Terms shall constitute Cardholder’s agreement to such revised terms and any applicable posted guidelines or rules.
    • By using the Service, Cardholder assents to the use of the Service to evidence his/her identity, including for purposes of authorization of transactions authorized in advance to recur at substantially regular intervals.
    • Cardholder also acknowledges and agrees that he/she has the following responsibilities:
      • to register his mobile number with the Bank;
      • inform the Bank and keep his mobile number updated each time he changes his mobile number;
      • to verify that the information entered on all retailer order forms is correct and accurate;
      • to verify that the information displayed in the transaction screen of the Service is correct for each purchase;
      • to make full and timely payments for any purchases made involving the Service;
      • to be fully responsible for all transactions or other activities that occur or are undertaken which are validated by the Cardholder’s 3D Secure Passcode;
      • the Cardholder is solely responsible for maintaining the confidentiality of his Passcode, Registration Data and OTP and any other verification information established by him for using the Service;
      • the Cardholder should not share any information (card number, passcode or other details). Also understands and agrees that if any third person obtains access to his Passcode and registered mobile phone and card details, such third person might be able to carry out transactions via the Service and such transactions shall be deemed to have been carried out by the Cardholder. The Cardholder shall ensure adherence with the terms and conditions applicable to the use of the Passcodes as stated in these Terms and Conditions, in addition to the terms and conditions on the usage of his card/s are complied with at all times;
      • to immediately report to the Bank if the card , Passcode for the Service or registered mobile phone is stolen or compromised;
      • to defend, indemnify, and hold harmless the Bank and its service providers from all third party claims;
      • The Cardholder warrants that he has the legal right to use all of the Cards that he registers for the Service;
    • Cardholder agrees not to:
      • Impersonate any person or entity while registering for the Service
      • Upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment used by the Service;
      • Spam or flood the Service website or Service;
      • modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Service or the software used in connection with the Service;
      • remove any copyright, trademark, or other proprietary rights notices contained in the website related to the Service ;
      • "frame" or "mirror" any part of the Service without the Bank’s prior written authorization
      • use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine", or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents;
      • otherwise interfere with or disrupt the servers or networks connected to the Service, or violate these Terms and Conditions or any requirements, procedures, policies or regulations of the Service or of any networks connected to the Service;
      • use the Service in a manner that would: (i) infringe any third party copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; (ii) be fraudulent or involve the sale of counterfeit or stolen items; (iii) violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising); (iv) be false, misleading, or inaccurate; (v) create liability for the Bank or Bank’s service providers; (vi) be defamatory, trade libelous, unlawfully threatening, or unlawfully harassing;
      • to refrain from gaining access or attempting to gain access to any information, software or data on the Bank’s or the Bank service providers' servers or otherwise within their control which is encrypted, protected by security procedures or devices or otherwise not generally made available to the public;
    • The Cardholder acknowledges that there are separate terms and conditions for the products (cards) whose transactions are facilitated under this Service, including but not limited to the terms and conditions of Cards usage and that these terms and conditions can be requested from any of the Bank’s branches. The Terms and Conditions for the Service must be read in conjunction with the terms and conditions applicable for the individual products that can be operated under this Service. The User agrees to be bound by the terms and conditions of the individual products as well as the Terms and Conditions of this Service.
    • The Cardholder’s business dealings with, or participation in promotions of, online retail or other merchants on or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the Cardholder and such merchant. Cardholder agrees that, except as otherwise provided by Applicable Law or in the Bank’s Card member Agreement or Terms and Conditions applicable to the Cardholder’s account with the Bank, the Bank will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. By making the Service available to the Cardholder, the Bank is not indicating that it recommends or endorses any retailers, nor does the Bank verify their identity.
    • By registering for the Service, the Cardholder assents to the use of the Service to evidence his identity, including for purposes of authorization of transactions authorized in advance to recur at substantially regular intervals.
    • Cardholder agrees to immediately notify the Bank by contacting the Bank as required in the Bank’s applicable cardholder agreement for a lost or stolen cards, or of any unauthorized use of 3D Secure OTP or other verification information, or any other breach of security. Cardholder acknowledges and agrees that, except as otherwise provided by Applicable Law or in the Bank’s applicable cardholder agreement, Bank shall not be liable for any loss or damage arising from Cardholder’s failure to comply with these Terms.
  • Internet Frauds: The Internet is susceptible to a number of frauds, misuses, hacking, phishing, spoofing and other actions which could affect use of the Service. Bank is not liable for any loss or damage that arise from customer’s action by responding to phishing, spoofing attempts etc. or any other internet related frauds. Whilst the Bank shall aim to provide security to prevent the same, the Cardholder understands and agrees that there cannot be any guarantee from such Internet frauds, hacking and other actions which could affect the use of the Service.
  • The technology for the Service offered by the Bank could be affected by virus or other malicious, destructive or corrupting code, program or macro. It may also be possible that the site of the Bank may require maintenance and during such time it may not be possible to process the request of the Cardholder. This could result in delays in the processing of instruction or failure in the processing of instructions and other such failures and inability. The Cardholder understands and acknowledges that the Bank disclaims all and any liability, arising out of any failure or inability by the Bank to honor any customer instruction.
  • The Bank may vary these Terms and Conditions, with at least 30 days’ notice to the Cardholder. The Bank may provide notice through any of a number of channels, which could include uploading the new Terms and Conditions on the website, sending a text message or other electronic means of communication. The Cardholder is free at any time to cancel his registration for the Service by calling the Bank or writing to the Bank at the contact details on the Bank’s website.
  • The latest version of the Terms will be uploaded on the Bank’s website and by continuing to use the Service, the Cardholder will be deemed to have accepted the latest version.
  • By accepting these Terms and Conditions the Cardholder agrees to defend, indemnify and hold harmless the Bank and its service providers from and against any and all third party claims, damages, liabilities, costs and expenses, including reasonable legal fees and expenses, arising out of or related to any breach or alleged breach by the Cardholder of this Agreement.
  • These Terms and Conditions shall be subject to the applicable laws of Egypt and all disputes shall be referred to the Courts of Egypt.
 

Useful Links

  • Debit cards Terms and Conditions
Branch & ATMs
Customer Care
Privacy Policy
Customer Update Form
Apply Now for a Product

Segments

  • Standard Banking
  • Personal Banking
  • Priority Banking
  • Corporate Banking
  • Business Banking
  • E-Banking

Customer Care

  • Suggestions
  • Complaints
  • Enquiries
  • Call Us
  • Banking Regulations

About Emirates NBD Egypt

  • About Us
  • About Emirates NBD
  • Financial Reports
  • Media Center
  • Careers
  • Awards

Tools

  • Customer Update Form

Swift Code

  • EBILEGCXXXX

Branches Extra Fees

  • Corporate
  • Individual

Policies

  • Cookie Policy

Tariffs

  • Corporate Tariff
  • Individual Tariff
Choose your website / عربي
Copyright © 2021 Emirates NBD Bank PJSC. All Rights Reserved 3P